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FAQs

General

Payment

Pickup

Drop-Off

Products & Services

Parcel Insurance

Referral Program

Dangerous Goods & Prohibited Items

General

How does Flickpost work?

Flickpost allows you to get a quote for delivery rates to any country worldwide and book your shipment online. All bookings made will include a FREE pickup service from anywhere within Malaysia. The tracking number will be generated as soon as you place a booking.

For pickups:
Just print out ONE (1) copy of the shipment label from your dashboard and attach it to your parcel. Your item will be picked up between 2pm to 6pm daily (excluding weekends), if your booking has been placed before the daily cut-off time of 12pm.

For drop-offs:
Alternatively, you can also choose to drop-off your parcel at any of our drop-off points here.

Just print out ONE (1) copy of the shipment label from your dashboard and attach it to your parcel.

How do I book a shipment?

Easy! Check out our step-by-step instructions here.

Can I cancel my order?

Yes, we allow cancellations if the status of your booking is still under ‘Request Received’.

If you have changed your mind for any reason, just click the ‘Cancel’ button and the payment will automatically be refunded into your Flickpost wallet. The credits can be used towards your next shipment.

However, if your booking status has changed from ‘Request Received’ to any other status, no cancellation is allowed because this means that your shipment has already been processed.

Must I place a booking online? Can I book a shipment over the telephone?

All bookings have to be done online.

Do I need an account to place a booking?

Yes, we recommend registering an account with us to enjoy member’s rate.

Registration is simple, and takes no time at all. The best part is, it’s absolutely FREE!

We even give you RM 10 off your first booking. You can sign up using email, or login using your existing Facebook or Google account.

You will then receive a 6 digit OTP via SMS to verify your account.

How can I contact you?

Feel free to drop us a line at our Contact Us page, or email us directly at hello@flickpost.co

You can also call us at 1800-817-278 between 9am to 6pm MYT.

Do I have to pack my own parcel?

Yes, please pack your items accordingly to prevent any unwanted damages.

 

Do I have to print out anything after placing my booking?

Yes, please print out ONE (1) copy of the shipment label from your dashboard and attach it to your parcel before pickup.

 

How do I ascertain the weight of my parcel?

The weight declared should be the greater of the actual weight or volumetric weight (whichever amount that is higher between the two).

Actual weight is the exact weight in kilograms (kg). 

Volumetric weight (VM), or dimensional weight reflects the density of a parcel. 

In general, the denser the item, the less space it occupies (i.e. less volume), and vice versa.

VM can be calculated using the formula below: 
(Length x Width x Height) CM / 5000

For your convenience, you can also use our volumetric calculator.

Where can I track my parcel?

Click here to track your shipments.

How do I change or reset my account password?

To update or change your password, 

Login to dashboard > Click on “Edit Profile” > Select “Change Password”

To reset your password, click here.

What are the parcel requirements under each service type?

The combined length, width and height of the parcel should not exceed 90 cm Parcel weight must not exceed 2kg Maximum item value: RM 500
No size limitations Parcel weight must not exceed 30kg Maximum item value: Unlimited
No size limitations Parcel weight must not exceed 1,000kg Maximum item value: Unlimited

Payment

What payment methods do you accept?

We accept all major Credit and Debit cards, Internet Banking, PayPal, GrabPay, Boost, Touch ‘n Go and available funds in your Flickpost Wallet. 

For clients located overseas, we also accept Telegraphic Transfer. 

We will top up your Flickpost Wallet within 24 hours upon fund clearance.  

Do you accept payment in other currencies?

Yes, we currently accept USD and MYR. 

You can decide which currency you prefer and update the settings accordingly from your dashboard. 

If you are based overseas and ship regularly, we recommend topping-up your Flickpost account periodically to prevent daily exchange rate fluctuations. 

Pickup

What time will you pick up my parcel?

Standard pickup hours are between 2pm – 6pm daily (excluding weekends and public holidays).

Our daily cut-off time is 12pm. So if you placed a booking before noon, your parcel will be picked up on the same day. And if the booking was placed after noon, the pickup will be done the next working day.  

Is it possible to specify a pickup time?

Unfortunately it is not possible to specify a pickup time at present.

If you’re unavailable, feel free to give the rider/driver a call to work out an alternate time that is convenient for you. 

How long does it take for my parcel to arrive at its destination?

This will depend on the type of service and to which country it is heading to.

As a general rule of thumb,
Economy Semi-Tracked: 15 to 20 business days

Economy Plus: 15 to 20 business days

Standard: 6 to 8 business days 

Priority: 3 to 4 business days

I accidentally entered the incorrect information and need to amend my shipment details.

You have the option to cancel the shipment containing the incorrect information before the status changes from ‘Request Received’ to any other status.

And if you encounter any issues, please contact us as soon as possible for assistance.

What happens if my parcel is heavier than declared?

Should your parcel turns out to be heavier or larger than declared (as validated by our processing team), your parcel will be temporarily placed on hold until a top-up payment for the additional charges are made.

What is the maximum parcel weight and dimensions allowed for pickups?

The maximum weight for each parcel must not exceed 30kg. The total dimensions (length+width+height) of your parcel should not exceed 300cm. 

You can send as many parcels as you wish.

Drop-Off

Where can I drop off my parcel(s)?

Click here to locate your nearest drop-off point.  

Just enter your State or Area into the search box (for example, Kuala Lumpur or Petaling Jaya) and you will be able to see the outlets available in that region. 

What do I need to bring along to the drop-off point?

Print out ONE (1) copy of the shipment label from your dashboard and attach it to your parcel before drop-off.

Products & Services

Do you ship within Malaysia?

Yes, we currently cover Kuala Lumpur, Selangor, Penang, Melaka, Johor, Pahang and Kelantan (area and postcode exclusions apply).

What is the difference between Economy Semi-Tracked and Economy Plus?

Economy Semi-Tracked provides partial tracking only. That means no further tracking information will be available after departure from KLIA.

On the other hand, Economy Plus comes with full tracking. 

For a full comparison of all our international shipping options, click here. 

I am an e-commerce seller from overseas. Can you store my goods and fulfill orders on my behalf?

Yes! Your goods will be stored at a bonded warehouse in the Digital Free Trade Zone (DFTZ). Depending on your requirements, we can customize a solution tailored to your needs.

In general, we provide customs clearance, warehousing, pick and pack, parcel insurance, as well as shipping to your clients (including last mile delivery). 

Parcel Insurance

How do I file an insurance claim?

Easy! 

Go to your dashboard > “My Shipments” > Select your shipment 

Under the “Shipment Details” column, scroll down and click on “Submit Claim Request”.

You will need to submit a simple claim form online. 

Under what circumstances can I claim insurance?

We provide insurance coverage for parcels which are lost, missing or damaged upon arrival.  

What documents do I need to attach when filing a claim?

You will need to attach any and/or a combination of the following (if applicable):

  • Copy of the original invoice (or anything similar to verify your item’s actual value);
  • Signed and dated statement from the recipient;
  • Photographs demonstrating proof of damage (if this is a damage claim);
  • Any additional documentation to substantiate your claim

How long must I wait before filing an insurance claim?

For damaged goods, you may file a notice of damage immediately upon goods arrival. 

For non-delivery claims, you will have to wait at least 30 days before opening a claim. 

When is the last day that I can file my claim?

You will need to file a claim within 90 days from shipment date for the policy to be honored. 

After opening the claim, you will then have one (1) year from the shipment date to furnish any required and/or additional documentations requested to substantiate your claim. Should you fail to provide the necessary documentation within the stipulated time frame, your claim will be denied.  

How much does parcel insurance cost?

The insurance premium will be 2% of the insured value. For example, if you would like to insure your item for RM 1000, then the insurance price would be RM 20.

How long does it take for my insurance claim to be processed?

Please allow 7-14 business days upon receipt of all required documents (e.g.: commercial invoice, buyer affidavit etc.). If you are filing a claim for damaged goods, please hold onto your items until your claim has been finalized. Normal processing times may be affected if all the required information is not provided at the time of filing.

Payment will be made within 3-4 business days from the approval date.

Can I file a claim for damaged packaging?

No, you can only file for loss of damage of the item inside the packaging or box. The packaging is expected to protect the item from damage and it is assumed that there will be wear/damage to the packaging which can occur during normal transit.

What is the maximum amount that I can claim for my parcel?

RM 10,000 (or USD 2,500) 

Referral Program

How does your referral program work? How can I earn referral credits?

Each registered Flickpost user is automatically assigned a unique referral link upon sign-up.

All you have to do is share your link with friends – this can be done through email, Facebook, WhatsApp and Messenger. 

Your friend gets RM 10 immediately when they sign up using your link. And in return, you are rewarded RM 10 instantly when your friend books their first shipment! 

Is there a limit to how much referral credits I can earn?

Nope, there are no limits to the amount of referral credits that you can earn.

In other words, your credits are accumulative. 

For example, you have successfully referred 10 friends and earned RM 10 per friend, that means you would have RM 100 in your Flickpost wallet. 

Where can I find my unique referral link?

Login to your dashboard > “Refer & Earn”

What is the best way to share?

Social media is awesome – Facebook, Instagram, Twitter etc. wherever you socialize really. Direct messages through WhatsApp are great too, since you are literally texting someone who know whom you think might be interested. You are giving someone a gift, so why not. 

Dangerous Goods & Prohibited Items

What items am I not allowed to ship?

Click here for the Dangerous Goods list.

Click here for the Prohibited Items list. 

What happens if I shipped a dangerous good or prohibited item?

If your parcel contains a dangerous good or prohibited item, and that item happens to be picked up by our scanners, we will segregate that particular parcel and your shipment will not be processed any further. We will attempt to contact the sender and if you would like the item returned, there will be a return shipping fee imposed. Any shipping fees paid up to this point are also non-refundable. 

We are closely monitoring and adapting our services to minimize the impact of COVID-19 on your shipments. Find out more.

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