Dear Valued Clients,
In light of the current coronavirus pandemic, we would like to update all our customers on the impact of the coronavirus to Flickpost’s services and assure you of our commitment for the delivery services in the midst of this global crisis even as we safeguard the health and safety of our team members and customers.
Delays in International Services (Economy Semi-Tracked, Economy Tracked, Economy Plus & Express)
Due to strict border controls and restrictions on international travel, most airlines have drastically reduce the number of flights, leading to a significant reduction in air freight capacity and frequency out from Kuala Lumpur to all international destinations.
We seek your kind understanding in this matter, as we know that many clients have entrusted us with international deliveries to their buyers overseas or loved ones. We continue to work with our global affiliates from airlines and postal partners to ensure that your shipments reach the intended addressees as soon as possible.
Delays in Domestic Inter-State Delivery Services
We’re experiencing delivery delays of up to 3 working days. With the Movement Control Order now, we’re seeing a significant surge in parcel volumes leading to delivery delays which in some rare occasions may take more than 3 working days due to unforeseen circumstances.
Adapting Our Processes to the New Norm
In line with public health advisories on social distancing, we will only be accepting contactless payment through iPay88, PayPal or bank transfer. Our team will also adhere to the 6-feet social distancing guidelines during parcel collection or delivery. Hence, we would like to ask for your kind cooperation to ensure your parcels are properly labelled and ready for a swift and smooth collection process.
Flickpost is a relatively new start-up in the logistics industry, but that does not hold us back from going the extra mile as we strive to connect Malaysians with the rest of the world, especially during this dire moment in history. Last but not least, we would like to reiterate our plea for your patience and kind understanding during these challenging times, and if you require any assistance, please reach out to our Customer Service team by dialling our hotline 1-800-817-278, WhatsApp-ing us at +6010-2016001 or emailing us at firstname.lastname@example.org.
In the meantime, stay safe and stay healthy!
#kitasapotkita #kitajagakita #TeamMalaysia #newnorm #coronavirus #COVID-19 #stayathome